CoactionCM, built on Salesforce’s leading enterprise cloud computing platform, is dedicated to helping you transform into a connected office in powerful new ways.
CoactionCM is a unifying contact center experience allowing you to have a 360-degree view of each constituent and communication, enabling you to act fast when inquiries, requests, or issues arise.
CoactionCM helps you operate more efficiently with standardized internal procedures and automated business processes to help you streamline complex and unique workflows.
Evolve how you engage with constituents, such as personalizing email experiences, email receipts, and lifecycle communications.
With CoactionCM Social, we’ve integrated Publish, Engage, and Analyze capabilities in a new, easy-to-use solution, so you can seamlessly collaborate with your team to plan, publish, respond, listen, and report on your successes.
CoactionCM Analytics is a powerful platform to help you instantly understand all your data, spot patterns, identify trends, share insights, and take action.
CoactionCM has been designed to provide you with privacy and high levels of performance, reliability, and security. CoactionCM’s platform is FedRAMP certified at the High Impact level to provide you with the assurance that your data is secure.